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Refund & Return Policy

We want you to be satisfied with your order. If you are not happy with your purchase, you may request a return within 14 days of receiving your order, subject to the conditions below.

Return Period

• Return requests must be submitted within 14 days from the date the order is delivered.

• Requests made after the 14-day period may not be accepted.

Return Conditions
To be eligible for a return, the item must:

• Be unused, unworn, unwashed and undamaged.

• Be returned in the same condition in which it was received.

• Have all original tags, labels and packaging attached or included.

• Have no stains, perfume, deodorant marks, makeup, odors, alterations or signs of wear.

• Be accompanied by proof of purchase or the original order number.

Items that do not meet these conditions may be rejected and returned to the customer without a refund.

How to Request a Return
Contact us within the 14-day return period and provide:

• Your full name.

• Your order number.

• The item(s) you would like to return.

• The reason for the return.

• Photos of the item if it is damaged, defective or incorrect.

Please do not send any item back before receiving return instructions from us.

Return Shipping
Unless the item arrived damaged, defective or incorrect, all return shipping fees are the customer's responsibility.

The customer is responsible for ensuring that the returned package reaches us safely. We are not responsible for returned packages that are lost or damaged during shipping.

Damaged, Defective or Incorrect Items
If you receive a damaged, defective or incorrect item, contact us as soon as possible within the 14-day return period.

Please provide clear photos showing the issue.

Once verified, we may provide a replacement, exchange or refund, depending on availability and the circumstances.

Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

• The refund will be issued using the original payment method where possible.

• Original shipping fees are non-refundable, unless the order was incorrect or defective due to our error.

• Any return shipping charges paid by the customer are non-refundable unless otherwise agreed.

Refund processing times may vary depending on the payment method or financial provider.

Non-Returnable Items
The following items may not be returned unless they arrive damaged or incorrect:

• Items that have been worn, washed or used.

• Items without their original tags or packaging.

• Items showing stains, odors, damage or signs of wear.

• Items that have been altered or customized.

• Personalized or made-to-order products.

• Items marked as final sale or non-returnable at the time of purchase.

• Gift cards, where applicable.

Sale Items
Sale or discounted items may only be returned if they are not marked as Final Sale. Items clearly marked Final Sale are not eligible for refunds unless they are defective or incorrect.

Exchanges
If you would like a different size or product, please contact us within 14 days of delivery.

Exchanges are subject to product availability. Unless the item is defective or incorrect, shipping costs related to the exchange are the customer's responsibility.

Order Inspection
Customers are encouraged to check their order immediately after delivery. If there is an issue with your order, please contact us as soon as possible so we can assist you.

Right to Refuse a Return
We reserve the right to refuse any return that:

• Does not meet the conditions stated in this policy.

• Is returned after the allowed return period.

• Shows signs of use, washing, damage or alteration.

• Is missing original tags, packaging or required proof of purchase.

By placing an order with us, you acknowledge and agree to this Refund & Return Policy.